HeyBreez, which provides the operational layer for enterprise-focused voice AI, announced it has raised $2.5 million in a seed round that exceeded its target.
The round was led by Lunara Partners, a multi-stage investment firm focusing on technology and tech-enabled businesses, particularly in the Middle East and North Africa. The round also included participation from Jabbar Group, DASH Ventures, and several prominent founders and strategic angel investors.
The proceeds from the round will be used to enhance the platform's infrastructure, accelerate product development, and expand the team to support sales growth among businesses, agencies, and developers in the Americas, Europe, the Asia-Pacific region, and the Middle East. The timing of the round responds to market demand, aiming to keep pace with growth in call volumes and incoming requests for HeyBreez's services.
HeyBreez operates in a market where voice AI has reached levels comparable to human capabilities in speech recognition, generation, and translation. However, the infrastructure necessary to operate voice AI at an enterprise scale still requires further development, which is the space HeyBreez focuses on.
While most voice platforms focus on enabling the agent to conduct the conversation, HeyBreez works on the operational layer surrounding the call and beyond, including retries, callbacks, follow-up logic, branching conversation paths, phone calls, and integrations. These workflows allow the voice agent to become part of an integrated business process capable of conducting reliable conversations with low response times and at scale.
Karim Malhas, founder and CEO of HeyBreez, stated: "Everyone in this market has helped companies make the call, but no one has helped them manage the operations behind it. That’s the hard part, and that’s what we built our product for from day one. This round allows us to reach all the teams that need and request our services. We have a proven product, several types of customers, and we are already recording over a million calls monthly, and there’s still a lot ahead of us."
HeyBreez claims that its platform executed over a million calls in a single month, with call volumes in campaigns managed by some clients through the platform reaching 10,000 calls daily.
HeyBreez serves four types of customers through a single infrastructure: enterprises that receive dedicated support for solutions, agencies and service distributors that build their solutions on top of the platform, individual developers and small businesses through self-service plans, and regional AI companies that integrate their technology directly into their products.
The platform supports multilingual voice operations in sectors where voice communication remains a primary channel, including banking, healthcare, logistics, hospitality, and customer experience.
HeyBreez is also expanding its partnership network, with Arabic.ai and Xaia acting as partners for solution integration and reselling HeyBreez's services to their enterprise clients in the region. The company expects to add more partnerships to enter new markets and sectors.
Saeed Murad, co-founder and managing partner at Lunara Partners, said: "Almost every platform in this market has succeeded in solving the conversation side, but few have addressed the surrounding operations, such as retries, calls, integrations, and governance, which are the elements that determine the ability of voice agents to operate efficiently in production environments. HeyBreez was built for this layer from day one, and the volume of operations that pass through the platform already reflects that. With a multi-channel business model and positioning that aligns with the growth of voice AI in Arabic and sovereign cloud computing, we believe HeyBreez can become a fundamental part of the infrastructure for enterprise voice AI globally."
HeyBreez is officially headquartered in the United States, with offices in Amman and Dubai, and its platform is designed to operate globally. The Middle East and North Africa region serves as its commercial launchpad, driven by increasing demand for Arabic voice automation solutions and sovereign cloud computing requirements and data residency in the Gulf Cooperation Council countries.
The platform is already operational in the Middle East, North Africa, Europe, the United States, and Latin America, focusing on developing voice infrastructure that supports the Arabic language and is usable in global markets.
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