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WEEX P2P user violations, restrictions, and access restoration policy

By: WEEX
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Last updated: Sep 20, 2026
 

I. Purpose and scope

1. Purpose

To maintain a secure, fair, and orderly P2P trading environment and to protect the legitimate interests of users, merchants, and the platform, WEEX has established this P2P User Violations, Restrictions, and Access Restoration Policy (this "Policy").

2. Who this Policy applies to

This Policy applies to all users of WEEX P2P services. Verified P2P merchants must also comply with the WEEX P2P Merchant Violations and Enforcement Policy in relation to merchant activities. Where both policies apply to the same conduct, WEEX will apply the more specific provision.

3. How this Policy works with other WEEX rules

This Policy forms part of the WEEX P2P rules and applies together with the WEEX User Agreement, the WEEX P2P Terms of Service, the P2P Appeal Handling Rules, the WEEX Privacy Policy, and other published WEEX policies.
  • The P2P Appeal Handling Rules determine how a disputed order is resolved, including order cancellation, payment of a shortfall, refunds, and release of crypto.
  • This Policy sets out the warnings, restrictions, restriction periods, and restoration requirements that may apply where a user breaches the P2P rules.
  • Measures under this Policy apply to P2P functionality. Measures affecting an account or a user's assets more broadly are governed by the User Agreement and by WEEX's anti-money-laundering, counter-terrorist-financing, and sanctions policies, and will be applied only where independently justified under those rules.
Where provisions are inconsistent, the provision that is more specific to the conduct in question applies.

II. Definitions

Associated Account means another WEEX account that WEEX reasonably determines, based on the available technical, identity, payment, device, behavioural, transactional, or other relevant information, is controlled by, controlled together with, or materially connected to the same person or persons.
The existence of a single shared technical, identity, payment, transactional, or behavioural indicator does not necessarily establish that accounts are Associated Accounts. WEEX assesses the available information as a whole.
Confirmed Violation means conduct that WEEX determines, after reviewing the reasonably available information and evidence — including order records, payment and identity evidence, chat records, account activity, and any response submitted by the user — constitutes a breach of the applicable P2P rules.
Enforcement Measure (also referred to in this Policy as a penalty) means a measure imposed after WEEX determines that a Confirmed Violation has occurred.
Illicit Funds means funds that WEEX reasonably determines, based on the available information, are derived from, connected with, or involved in fraud, theft, sanctions violations, money laundering, or other unlawful activity. Where such a connection is only suspected and has not been established, WEEX may treat the matter as an unresolved risk and apply a Protective Restriction pending review.
Order Remediation means the steps reasonably required to resolve an affected order or a loss caused by a violation, limited to one or more of the following:
(a) completing payment of the order amount or of an identified shortfall;
(b) returning funds received in excess of the amount due, or funds to which the user is not entitled;
(c) releasing crypto in accordance with the order;
(d) bearing transfer, refund, or reversal fees directly caused by the user's own non-compliant payment or refund instructions, where permitted by applicable law and by the rules of the relevant payment provider;
(e) paying an identified and documented loss caused to a counterparty or to WEEX by the user's Confirmed Violation; and
(f) providing authentic, complete, and unaltered payment or identity evidence and cooperating with the verification of a payment account or source of funds.
WEEX will not require a payment that falls outside (a) to (e). A user may dispute the amount or the basis of a required payment through the review channels in Section VIII.
Protective Restriction means a temporary risk-control measure applied to relevant P2P features, P2P orders, or digital assets held in connection with a P2P transaction, while WEEX investigates suspected fraud, suspected Illicit Funds, a payment or account-security risk, or another unresolved risk.
Serious Violation means a violation listed in Section VI.1.
System Restriction means an automatic operational restriction applied when predefined order-related conditions are met — for example, a 24-hour restriction on P2P buying after three consecutive buyer-fault cancellations.
Repeat violation. Where Section V states a measure for a "repeat" violation or for a second or further violation, this means a further Confirmed Violation of the same provision by the same user within the applicable look-back period under Section III.4.

III. Enforcement principles

1. Proportionality

WEEX takes enforcement action based on factors including the nature and severity of the violation, how often it occurs, its actual impact, the user's level of cooperation, and any remaining risk.
The measures set out in Section V are the measures WEEX will generally apply. WEEX may apply a lesser measure — including a warning only — where the violation was inadvertent, promptly disclosed and remedied, and caused no loss or material risk. WEEX may apply a more severe measure where the conduct was deliberate, repeated, coordinated, caused significant loss, or involved fraud, Illicit Funds, or account misuse.

2. Three types of measure

This Policy distinguishes between three types of measure:
  • System Restriction — an automatic operational restriction triggered by predefined conditions, applied without a case-by-case assessment.
  • Protective Restriction — a temporary risk-control measure applied while WEEX investigates suspicious activity or an unresolved risk.
  • Enforcement Measure — a measure imposed after WEEX determines that a Confirmed Violation has occurred.
A System Restriction or a Protective Restriction is not a finding that the user has committed a violation or engaged in fraud or other misconduct. It is not recorded as a Confirmed Violation, and WEEX will not rely on it as evidence that a violation occurred.
A Protective Restriction remains in place only for as long as reasonably necessary to address the relevant risk. WEEX reviews the continuing need for a Protective Restriction at reasonable intervals and lifts or narrows it once the relevant order is resolved or the risk is otherwise addressed.

3. Scope of restrictions

Restrictions are applied to the functionality affected by the risk:
  • Buyer-side violations: WEEX will generally restrict P2P buying first.
  • Seller-side violations: WEEX will generally restrict P2P selling first.
  • Violations affecting both sides, or involving fraud, Illicit Funds, account lending, or Associated Account risk: WEEX may restrict all P2P access.
  • Disputes concerning a single order: WEEX will generally not extend restrictions beyond the affected functionality unless another significant risk is identified.

4. Progressive enforcement and look-back period

Standard violations are generally handled through progressive enforcement: a first warning or short-term restriction, longer restrictions for repeat violations, and full P2P restrictions for serious or continued violations.
Unless a specific provision of this Policy establishes a different look-back period, repeat violations are counted within a rolling period of 90 calendar days. Where a specific provision states a different period — for example, the 30-day period in Section V.2 — that period controls for that provision.
A look-back period runs from the date of the first Confirmed Violation of the relevant provision. A Confirmed Violation that falls outside the applicable look-back period is not counted for the purposes of progressive enforcement.

5. Associated Accounts

WEEX may extend a measure to an Associated Account only where the matter involves fraud, account sale, rental or lending, multi-account abuse, circumvention of a restriction, Illicit Funds, coordinated abuse, or another significant risk.
Ordinary order-related errors — such as a late payment, a cancelled order, or an incorrect payment amount — do not result in enforcement against Associated Accounts.

6. Notice

Where WEEX applies a restriction or penalty, WEEX will generally notify the user through the WEEX app, the relevant order or appeal record, email, or another channel used for account notices. The notice will generally state the measure applied, the P2P functionality affected, the duration of the measure or the conditions for restoration, the general reason for the measure, and how to request a review.
Where a Protective Restriction relates to an ongoing investigation, or where a legal, regulatory, or law-enforcement requirement applies, WEEX may limit the detail provided to the extent necessary and permitted by applicable law.

7. Access to customer support and to review channels

This Policy distinguishes between:
(a) trading functionality — placing, accepting, or completing P2P orders;
(b) order and chat functionality — in-order chat and related transactional features;
(c) customer support; and
(d) appeal and review channels.
WEEX may restrict (a) and (b) where reasonably necessary, including where communications are abusive, harassing, or used to pressure a counterparty.
WEEX will maintain at least one reasonable official channel through which a user may submit evidence and request review of a measure under this Policy. This applies to a user subject to a full or permanent P2P restriction.
WEEX may restrict particular communication channels, or impose reasonable limits on duplicate, abusive, threatening, or automated submissions, provided that a genuine review request can still be submitted through an available official channel.

IV. Measures WEEX may take

Depending on the circumstances, WEEX may take measures including, but not limited to:
  1. Issue a warning or a corrective action notice.
  2. Cancel the relevant order.
  3. Require Order Remediation in accordance with the applicable P2P rules.
  4. Temporarily restrict P2P buying.
  5. Temporarily restrict P2P selling.
  6. Temporarily or permanently restrict all P2P access.
  7. Restrict access to P2P chat or other transactional features, subject to Section III.7.
  8. Cancel or reclaim event rewards or benefits obtained through a violation.
  9. Apply a Protective Restriction to the relevant P2P order, to P2P functionality, or to digital assets held in connection with the relevant P2P transaction, where reasonably necessary to investigate or contain an identified fraud, Illicit Funds, payment, or account-security risk. Any broader account-level or asset-level restriction must have an independent basis under the WEEX User Agreement, the applicable WEEX compliance policies, or applicable law.
  10. Take proportionate action in respect of an Associated Account, subject to Section III.5.
  11. Report relevant activity to the applicable regulatory, judicial, or law-enforcement authorities.
These measures are not sequential, and WEEX is not required to apply them in order.

V. Standard order violations and measures

The measures set out below are the measures WEEX will generally apply. Section III.1 explains when a lesser or a more severe measure may apply. Except where this Policy states otherwise, a measure is applied only upon a Confirmed Violation.

1. Repeated order cancellations

If three consecutive orders are cancelled for reasons attributable to the buyer, the system automatically restricts the user's P2P buying for 24 hours. This is a System Restriction.
During the restriction, the user cannot buy crypto through WEEX P2P. P2P buying is restored automatically when the 24-hour period ends, and there is no need to contact customer support. The restriction affects P2P buying only and does not affect P2P selling. Any other active P2P restriction remains in place and is handled under the applicable rules.
The following cancellations count toward the consecutive cancellation total:
(1) orders cancelled by the buyer;
(2) orders automatically cancelled because the buyer did not complete payment within the required time; and
(3) orders cancelled by customer support after a determination that the buyer was responsible.
Cancellations resulting from the seller's actions, from a platform issue, or from any other reason that WEEX determines is not attributable to the buyer do not count toward the total. A cancellation made in accordance with Section V.4 because the applicable payment instructions conflict with the requirements of the user's payment provider or with applicable law does not count toward the consecutive cancellation total, provided that WEEX can reasonably verify the circumstances.
The consecutive cancellation count resets when the user completes a P2P purchase or when a restriction under this section ends. If WEEX determines, including following a review, that a cancellation was not attributable to the buyer, it will be removed from the count and any restriction already applied on that basis will be lifted.
This is an order management measure. It does not mean that the user has been found to have engaged in fraud or any other misconduct.
Where WEEX determines that a user has no genuine intent to trade and uses one or more accounts to place orders in order to tie up available offers, disrupt transactions, or interfere with a merchant's normal operations, WEEX may restrict some or all P2P access depending on the severity of the conduct. Where the conduct involves fraud, multi-account abuse, or event abuse, it is treated as a Serious Violation under Section VI.

2. Marking an order as "Paid" before making payment

Users must not select "Paid", or otherwise indicate that payment has been completed, before actually making the payment.
Measures:
  • First Confirmed Violation: the order is cancelled and a warning is issued.
  • Second Confirmed Violation within 30 days of the first: P2P buying is restricted for 3 days.
  • Third Confirmed Violation within 30 days of the first: P2P buying is restricted for 7 days.
  • Serious Violation: repeatedly marking multiple unpaid orders as "Paid", falsifying payment records, or using this conduct to commit fraud is treated as a Serious Violation under Section VI and may result in a permanent restriction of all P2P access, including for Associated Accounts.
The 30-day period in this section applies instead of the 90-day period in Section III.4.

3. Third-party payments and payment account name mismatches

Users must pay from an account in their own name that matches the name verified on WEEX, unless WEEX expressly permits another arrangement for the relevant payment method or jurisdiction. Payments must not be made using another person's account, a rented or purchased account, or a payment method prohibited by the applicable order instructions or by the WEEX P2P rules.
Measures:
  • The seller may decline to release crypto and request a refund.
  • Where payment has been made, the funds will normally be returned to the original payment account. Refund or reversal fees directly caused by the non-compliant payment will generally be borne by the user who made that payment, where permitted by applicable law and by the rules of the relevant payment provider.
  • First Confirmed Violation: P2P buying is restricted for 7 days. Where the mismatch was inadvertent, promptly disclosed, and resolved, and no fraud, Illicit Funds, or account-misuse concern arises, WEEX may issue a warning instead.
  • Repeat violation: all P2P access is restricted for 30 days.
  • Serious Violation: account rental, lending, sale or purchase, identity misuse, fraud, or involvement with Illicit Funds is treated as a Serious Violation under Section VI and may result in a permanent restriction of all P2P access, including for Associated Accounts.

4. Payment amount, payment method, or payment reference not meeting requirements

This includes, but is not limited to:
  • paying more or less than the order amount;
  • using a payment method not listed in the advertisement or the order;
  • splitting a payment without the counterparty's consent;
  • including false or misleading information in a payment reference or transfer note, deliberately misdescribing the transaction, or failing to follow the payment reference instructions displayed for the relevant order; and
  • refusing to bear refund or reversal fees directly caused by the user's own non-compliant payment or refund instructions, where permitted by applicable law and by the rules of the relevant payment provider.
Payment providers and applicable law. Nothing in this Policy requires or encourages a user to conceal or misdescribe the nature of a transaction to a bank, payment institution, or other payment provider. Users must comply with the requirements of their payment provider and with applicable law. Where an order instruction and a payment provider's requirements cannot both be met, the user should not proceed with the payment and should instead cancel the order or raise the matter through the order chat or customer support. Doing so will not be treated as a violation of this section.
Measures:
  • First Confirmed Violation: the user must complete Order Remediation, and a warning is issued.
  • Repeat violation: P2P buying may be restricted for 3 days.
  • Failure to cooperate: where the user refuses to pay an identified shortfall or to issue a required refund, or causes a loss to the counterparty, some or all P2P access may be restricted for 7 days.
Restoration: the user must complete Order Remediation and the related order and appeal must be resolved.

5. Delayed or refused crypto release or refund after receiving payment

Once a seller has confirmed receipt of the full payment, the seller must release the crypto within the required time. Where WEEX determines that a refund is required, the relevant user must complete the refund within the period specified.
Measures:
  • First Confirmed Violation: WEEX may resolve the order on the basis of the available valid evidence, and P2P selling is restricted for 1 day.
  • Repeat violation: P2P selling is restricted for 7 days.
  • Serious Violation: refusing to return funds to which the user is not entitled, intentionally withholding a counterparty's funds, or committing fraud is treated as a Serious Violation under Section VI and may result in a permanent restriction of all P2P access.
Restoration: the user must complete the required crypto release, refund, or other Order Remediation within 48 hours of being notified, or within any longer period specified by WEEX, and pass WEEX review.

6. Failure to cooperate with an order appeal or a WEEX investigation

Users must provide authentic, complete, valid, and unaltered evidence within the period specified by WEEX, and must cooperate in completing any required refund, shortfall payment, identity verification, or other order-related step.
WEEX will allow at least 24 hours to respond and will grant a reasonable extension where the user shows a genuine reason for the delay, including where the user is waiting for a document from a bank or payment provider.
Measures:
  • Where the user does not provide evidence or a valid response within the period specified, WEEX may resolve the order on the basis of the available evidence and apply a Protective Restriction to the relevant P2P functionality.
  • Where the user does not cooperate for more than 72 hours, all P2P access may be restricted for 7 days.
  • Where a refusal to cooperate results in a loss or a serious risk, all P2P access may be restricted for 30 days or, where the conduct amounts to a Serious Violation, permanently.
Restoration: the user must complete all outstanding order-related obligations and provide the required evidence for review.

7. Malicious appeals and false evidence

A malicious appeal means knowingly submitting a false claim, withholding material facts, or using the appeal process to disrupt normal trading.
An appeal submitted in good faith that is ultimately rejected is not a malicious appeal, and submitting such an appeal is not a violation.
Measures:
  • First Confirmed Violation: a warning and a 7-day restriction on the relevant P2P access.
  • Repeat violation: a 30-day restriction on all P2P access.
  • Serious Violation: forging or tampering with payment receipts, bank records, identity documents, or video evidence and using them for a fraudulent purpose is treated as a Serious Violation under Section VI and may result in a permanent restriction of all P2P access, including for Associated Accounts.

8. Abusive language, harassment, threats, and disclosure of personal information

Users must not use abusive, discriminatory, threatening, or harassing language in order chats, appeals, or communications with customer support, and must not share or misuse another party's personal information without authorisation.
Measures:
  • First Confirmed Violation: a warning.
  • Second Confirmed Violation: a 3-day restriction on the relevant features or P2P access.
  • Repeat violation: a 30-day restriction on the relevant features or P2P access.
  • Serious Violation: personal threats, extortion, or publication of another person's personal information is treated as a Serious Violation under Section VI, may result in a permanent restriction of all P2P access, and may be reported to the relevant authorities where necessary.
A measure under this section may restrict in-order chat and P2P access. It does not remove the user's ability to submit evidence and request review of the measure through an available official channel (see Section III.7).

9. Directing counterparties to trade off-platform

Users must not invite or encourage a counterparty to complete a P2P trade through Telegram, WhatsApp, social media, telephone, in person, or any other channel outside WEEX.
Measures:
  • First Confirmed Violation: a warning, or a restriction of the relevant P2P access for up to 7 days, depending on the severity of the conduct.
  • Repeat violation: a 30-day restriction on all P2P access.
  • Serious Violation: fraud involving an off-platform transaction, misuse of personal information, or impersonation of WEEX or of WEEX personnel is treated as a Serious Violation under Section VI and may result in a permanent restriction of all P2P access, including for Associated Accounts.

VI. Serious Violations, fraud, and high-risk activity

1. What is a Serious Violation

The following are Serious Violations:
  1. Fraud or attempted fraud against a counterparty, WEEX, or a third party, including triangulation scams, man-in-the-middle scams, and participation in an organised scam.
  2. Forging, tampering with, or materially falsifying payment receipts, bank records, chat records, identity documents, or video evidence, and using them to obtain crypto, a refund, or a favourable appeal outcome.
  3. Using false documents or false information to request the release of crypto.
  4. Impersonating WEEX, WEEX personnel, a merchant, a bank, or another person.
  5. Knowingly or recklessly using, receiving, or transferring Illicit Funds.
  6. Money laundering, terrorist financing, sanctions evasion, illegal gambling, or other unlawful activity.
  7. Chargeback abuse, including initiating a reversal, recall, chargeback, or cancellation of a completed P2P payment without a legitimate basis, or requesting a refund in bad faith after receiving crypto.
  8. Selling, renting, lending, purchasing, or otherwise making a WEEX account available to another person, or trading on behalf of another person in breach of the WEEX rules.
  9. Using multiple accounts or Associated Accounts to circumvent a restriction, penalty, or limit, or to abuse a promotion or reward.
  10. Coordinated abuse of P2P services by two or more accounts, including collusive or fictitious trading.
  11. Intentional misappropriation or withholding of a counterparty's funds or crypto, or refusing to return funds to which the user is not entitled, causing an actual loss.
  12. Threats, extortion, or the publication or misuse of another person's personal information.
  13. Other intentional or reckless conduct comparable in nature and severity to the conduct described in items 1 to 12 that causes, or creates a substantial risk of, significant financial, security, legal, or integrity harm to users, merchants, WEEX, or the P2P service.

2. Measures for Serious Violations

For a Serious Violation, WEEX may permanently restrict all P2P access following the first Confirmed Violation. No prior warning or remediation period is required. WEEX may also take proportionate action in respect of Associated Accounts under Section III.5 and may report the matter to the relevant authorities.

3. Funds received without knowledge

Where a user receives funds that WEEX reasonably determines to be Illicit Funds, but there is no indication that the user knew or ought reasonably to have suspected this, WEEX may apply a Protective Restriction, require Order Remediation, and require cooperation with its enquiries. Receipt of the funds alone is not treated as a Serious Violation.
A permanent restriction on grounds involving Illicit Funds requires a Confirmed Violation involving knowledge, recklessness, or wilful blindness on the part of the user, or the user's refusal to cooperate or to return funds to which the user is not entitled.

4. Suspected fraud and other unresolved risk

Where potential fraud or another unresolved risk is identified, WEEX may apply a Protective Restriction while it investigates:
  • risk limited to buying: P2P buying may be temporarily restricted;
  • risk limited to selling or to crypto release: P2P selling may be temporarily restricted; and
  • risk affecting both sides, or involving suspected Illicit Funds or Associated Accounts: all P2P access may be temporarily restricted.
A Protective Restriction under this section is governed by Section III.2 and is not a finding of misconduct.

5. Order remediation

Where required by WEEX, the user must complete Order Remediation as defined in Section II. Where an appealed order remains unresolved, the user refuses to cooperate, or the funds remain in dispute, WEEX may keep the relevant restrictions in place.

6. Review

Once the relevant order has been resolved through payment, refund, release of crypto, or other Order Remediation, WEEX will review whether the user meets the requirements for restoration of P2P access. The review considers:
  • the appealed order and how it was resolved;
  • the payment, refund, and identity evidence submitted by the user;
  • whether the user has completed the required Order Remediation;
  • any previous similar or related Confirmed Violations;
  • the user's P2P trading and appeal history;
  • any unresolved risk associated with the account; and
  • any Associated Account, use of multiple accounts, or other significant risk, including whether there is a reasonable basis to treat those accounts as materially connected to the conduct under review.

7. Review outcome

Following the review, WEEX may:
  • restore all P2P access;
  • restore P2P buying or P2P selling only;
  • keep the existing restrictions in place;
  • adjust the scope or the duration of the restrictions; or
  • permanently restrict all P2P access, where a Serious Violation is confirmed.

VII. Restoring P2P access

1. Automatic restoration

The 24-hour P2P buying restriction that follows three consecutive buyer-fault cancellations is lifted automatically when the period ends. Where the user is subject to another active penalty, appeal, or Protective Restriction, the relevant P2P access is not restored automatically when this restriction ends.

2. Restoration following review

Restrictions involving the following are generally not restored automatically:
  • fraud or suspected fraud;
  • third-party payments;
  • disputed funds;
  • a refusal to issue a refund, to pay an identified shortfall, or to complete other Order Remediation;
  • false evidence;
  • Associated Account or Illicit Funds risk; or
  • another risk requiring manual review.
P2P access may be restored in part or in full once the relevant orders are resolved, the required evidence has been submitted, and the user passes WEEX review.

3. Restoration on hold

WEEX may keep the relevant restrictions in place where:
  • the order, refund, or Order Remediation remains unresolved;
  • the user has not provided the required evidence or refuses to cooperate;
  • another P2P appeal remains unresolved;
  • there are repeat violations or similar high-risk activity;
  • a significant risk remains in relation to the account, the payment method, or an Associated Account; or
  • a related judicial, regulatory, or law-enforcement investigation is ongoing.

4. Where access is generally not restored

Where WEEX has imposed a permanent P2P restriction for a Confirmed Serious Violation, access will generally not be restored where the violation involved:
  • fraud or an organised scam;
  • money laundering, terrorist financing, or other unlawful activity;
  • the knowing or reckless use or transfer of Illicit Funds;
  • the use of forged or falsified material payment or identity evidence for a fraudulent purpose;
  • the sale, rental, lending, or purchase of an account;
  • the use of multiple accounts to commit fraud or to evade a penalty; or
  • intentionally or fraudulently causing a significant loss to another user or to WEEX.
Where a determination was based on incorrect facts, or where there is a material change in the evidence, the user may request a review of the penalty under Section VIII.

VIII. Appeals and review

1. How to request a review

A user who disagrees with a penalty or a review outcome may submit an appeal through WEEX official customer support within 60 calendar days of the notice of the measure. WEEX may accept a later appeal where the user shows a good reason for the delay.
An official channel for submitting a review request remains available to all users, including users subject to a full or permanent P2P restriction (see Section III.7).

2. Evidence

The user must provide authentic, complete, valid, and unaltered evidence in support of the appeal.

3. How WEEX handles an appeal

WEEX will aim to complete the review within a reasonable period after receiving the information reasonably required to assess the appeal. Complex cases, including cases involving third parties, payment providers, law-enforcement requests, or external investigations, may require additional time.
Where reasonably practicable, the review will be carried out by personnel who were not responsible for the original decision.
The existing restrictions generally remain in place during the review. WEEX may lift or narrow a measure before the review is complete where the available information indicates that it is no longer justified.

4. Outcome

Where WEEX determines that a penalty was incorrect, the penalty will be revoked or adjusted and the relevant P2P access restored. Where the penalty is upheld, WEEX will inform the user of the outcome and of the general reason for it.
A further appeal on the same matter may be declined where no material new evidence, factual error, or other basis for reconsideration is provided.

5. Other rights

Nothing in this Policy limits any right a user has under applicable mandatory law, including any right to submit a complaint to a competent authority or to seek a remedy through other available means.

IX. General provisions

  1. Violation records. Violation records are retained in accordance with the WEEX Privacy Policy and applicable law. They are not cleared by cancelling orders, removing payment methods, changing account information, or ceasing to trade. A record falling outside the applicable look-back period is not counted for the purposes of progressive enforcement, but may be considered when WEEX assesses a Serious Violation or coordinated abuse.
  2. Overlapping violations. Where the same conduct breaches more than one provision, WEEX may apply the measure for the most serious violation or apply more than one measure, without imposing duplicate measures for the same conduct.
  3. Associated Accounts. Measures in respect of Associated Accounts apply only in the circumstances set out in Section III.5.
  4. Information and data. WEEX processes account, device, payment, and transactional information for the purposes described in this Policy in accordance with the WEEX Privacy Policy and applicable data protection law.
  5. Official channels. WEEX communicates with users only through its official channels. WEEX will never ask for an account password, a two-factor authentication code, or a private key, and will not resolve P2P disputes through third-party messaging applications. Users should report suspected impersonation through WEEX official customer support.
  6. Updates. WEEX may update this Policy to reflect applicable laws and regulations, product changes, market conditions, or risk management needs. Updates take effect on the date of publication or on the date specified in the relevant announcement, subject to any notice or consent requirements under applicable law. Continued use of WEEX P2P services after the effective date may constitute acceptance of the updated Policy where permitted by applicable law.
  7. Mandatory law. Where a provision of this Policy conflicts with a mandatory requirement of applicable law, the legal requirement prevails to the extent of the conflict.
  8. Language. This Policy may be made available in other languages. Where permitted by applicable law, the English version prevails in the event of any discrepancy.
Thank you for helping maintain a safe, fair, and orderly WEEX P2P trading environment.
The WEEX team
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